Frequently Asked Questions

What if I forget or lose my username and password?


Students may reset their passwords by accessing the myGS login screen. You may click on Forgot User name and Forgot Password options, and enter the requested information. The password will be reset back to your Eagle ID.

If you have issues with this process please contact the IT Services Helpdesk by calling 912-478-5429 or by sending an email to Include your Eagle ID, contact information and the details of your issue in your correspondence.

Faculty & Staff

Faculty & Staff must contact the IT Services Helpdesk @ 912-478-5429 for assistance with their password reset.

What happens if I have a problem with Wings, Folio or email?

Each system will have a Helpdesk or contact associated with it. The Wings, Folio and IT Services Helpdesks will not be discontinued. They will each continue to handle problems associated with their supported applications or Web sites.

Why can I not enter Wings, Folio or WebMail without accessing Single Sign-On?

Students will access all of these services through their My.Georgiasouthern account. Faculty will access Wings and Folio throught a My.Georgiasouthern account, but may opt to access WebMail outside of the account.

In order to offer the Single Sign-On as a campus service, adjustments in security must be made to insure protection for University systems. These changes prevent access to applications in the previous manner.

When I change my password on does it automatically change my Banner, SafeConnect, and other passwords?

Yes. There are certain items that you will not be able to access through Single Sign-on such as your FTP account if you have a personal website or SafeConnect if you live in the Residence Halls. When you change your password on it will change your password for SafeConnect. The Single Sign-on password and username only apply to Wings, Folio, E-mail, FTP, and SafeConnect. Other systems used in different colleges such as ETD for graduate students and TK20 Campus Tools in the College of Education do not current link up with

When will I get Student Email?

Students will receive their student email accounts 24 hours after they register for classes

When will I get Folio?

Students will receive their Folio accounts 48 hours after they register for classes

Why am I automatically log out of MyGeorgiaSouthern after 20 minutes?

For security reasons we automatically log users off if they are idle for more than 20 minutes.

I am a Faculty member and I can not log in to MyGeorgiaSouthern?

You must have an active Active Directory account. Also, in order to get into MyGeorgiaSouthern you must have attended WINGS training and agreed to FERPA.

How do I get a parent portal account?

Your Georgia Southern University student will sign you up and provide to you a secure username and password. Only your student will have access to this information and will be able to change the password if lost.

Can my student create multiple parent accounts?

Yes - After your Eagle Nation account is setup and confirmed, your student has the option to allow parental access via the student's WINGS account. The student will log into, Personal Settings, My Services, Online Parent Services and follow the instructions on the screen. This process allows the student to grant access to more than one parent.

What services are offered in the parent portal?

Why can't I change my parent portal password?

Since the parent account could be shared between parents we have removed the ability for the parent to changed the password to reduce the confussion. We will be changing this in the near future so that the parent will have their own account and have the ability to change the password.

I lost my password. How do I get it reset?

Your student is in full control of your account. To get you password reset please contact your student and they can reset it for you. The student can also delete the parents account at any time.